| Titre : |
Working with Microsoft Dynamics CRM 3.0 |
| Type de document : |
texte imprimé |
| Auteurs : |
Mike Snyder, Auteur ; Jim Steger, Auteur |
| Editeur : |
Les Ulis [France] : Microsoft Press |
| Année de publication : |
2006 |
| Autre Editeur : |
Redmond - Washington [États-Unis] : Microsoft Press |
| Collection : |
ITPro |
| Importance : |
XVII + 564 p. |
| Présentation : |
ill. en noir. |
| Format : |
23 cm |
| ISBN/ISSN/EAN : |
978-0-7356-2259-3 |
| Langues : |
Anglais (eng) |
| Catégories : |
Marketing relationnel ; Microsoft CRM ; Relations avec la clientèle -- Informatique
|
| Index. décimale : |
005.7406 |
| Résumé : |
"Learn how to tailor Microsoft CRM to work the way you do. This in-depth guide is perfect for developers, IT implementers, and advanced users who want to learn how to use the new features and enhancements of Microsoft CRM 3.0 to meet exacting business needs. Two experts on CRM deliver case studies, integration and performance guidelines, and adaptable code samples - the information you need to help create successful CRM solutions." -- Couv. |
| Note de contenu : |
1. Microsoft Dynamics CRM 3.0 overview -- 2. Setting up your system -- 3. Managing security and information access -- 4. Entity customization : concepts and attributes -- 5. Entity customization : forms and views -- 6. Entity customization : relationships, custom entities, and site map -- 7. Reporting and analysis -- 8. Workflow -- 9. Server-side SDK -- 10. Client-side SDK -- 11. Integration with external applications. |
Working with Microsoft Dynamics CRM 3.0 [texte imprimé] / Mike Snyder, Auteur ; Jim Steger, Auteur . - Les Ulis (France) : Microsoft Press : Redmond - Washington (États-Unis) : Microsoft Press, 2006 . - XVII + 564 p. : ill. en noir. ; 23 cm. - ( ITPro) . ISBN : 978-0-7356-2259-3 Langues : Anglais ( eng)
| Catégories : |
Marketing relationnel ; Microsoft CRM ; Relations avec la clientèle -- Informatique
|
| Index. décimale : |
005.7406 |
| Résumé : |
"Learn how to tailor Microsoft CRM to work the way you do. This in-depth guide is perfect for developers, IT implementers, and advanced users who want to learn how to use the new features and enhancements of Microsoft CRM 3.0 to meet exacting business needs. Two experts on CRM deliver case studies, integration and performance guidelines, and adaptable code samples - the information you need to help create successful CRM solutions." -- Couv. |
| Note de contenu : |
1. Microsoft Dynamics CRM 3.0 overview -- 2. Setting up your system -- 3. Managing security and information access -- 4. Entity customization : concepts and attributes -- 5. Entity customization : forms and views -- 6. Entity customization : relationships, custom entities, and site map -- 7. Reporting and analysis -- 8. Workflow -- 9. Server-side SDK -- 10. Client-side SDK -- 11. Integration with external applications. |
|  |